Refund & Returns Policy
Last Updated: January 2026
At Plantitas, we want you to love your hair care journey. However, if you are not fully satisfied with your purchase, we are here to help. Please review our policy below regarding returns, refunds, and exchanges.
1. Return Window
Our policy lasts 30 days from the date of purchase. If 30 days have gone by since your purchase, unfortunately, we cannot offer you a refund or exchange.
2. Eligibility for Returns
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Please Note: Due to the nature of our products (personal care and cosmetics), we cannot accept returns on opened or used bottles for hygiene and safety reasons. We only accept returns for products that are sealed and in their original, sellable condition.
3. Non-Returnable Items
Several types of goods are exempt from being returned:
- Gift cards
- Opened or used personal care items (Shampoos, Conditioners, Sprays, etc.)
- Sale items (only regular priced items may be refunded)
4. Damaged or Defective Items
We take great care in packing your orders, but we understand that accidents happen during shipping. If your item arrives damaged or defective, please contact us immediately.
- Take a photo of the damaged product and the packaging.
- Email us at support@plantitashaircare.com with your order number and the photos.
- We will arrange for a replacement to be sent to you free of charge.
5. Refunds (If Applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If approved, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment within a certain amount of days (typically 5-10 business days depending on your bank).
6. Late or Missing Refunds
If you haven’t received a refund yet:
- Check your bank account again.
- Contact your credit card company; it may take some time before your refund is officially posted.
- Contact your bank. There is often some processing time before a refund is posted.
If you have done all of this and you still have not received your refund yet, please contact us at support@plantitashaircare.com.
7. Shipping Returns
To return your product, you should mail your product to: [Insert Your Return Address Here]
You will be responsible for paying for your own shipping costs for returning your item (unless the item was damaged/defective upon arrival). Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will not be included.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.